UNE 158201 - Management of day and night care centres

What is UNE 158201?

UNE 158201 outlines the minimum requirements that must be met by all residential centres that provide services specifically during the day, during the night, or during both the day and night.

The requirements outlined in this standard ensure that the needs of users and family members and stakeholders are met at all times.

Once certified, organisations can proudly promote themselves as certificate holders in any of their promotional materials and can include the URS certification logo free of charge.

Who requires a UNE 158201 certification?

All day and night care centres, both public and private, are required to have a UNE 158201 certification.

How can an UNE 158201 certification benefit your business?

Becoming certified for UNE 158201 can bring a wide range of benefits to your organisation, including:

• Increases your organisations efficiency


• Builds customer confidence in the services you provide


• Enhances employee satisfaction

How can you prepare for UNE 158201 Certification?

Although the thought of starting the certification process may seem daunting, there are a variety of steps you can take to make the process to becoming certified far more streamlined:

 

• Familiarise yourself with the UNE 158201 standard


• Conduct a gap analysis to highlight areas that do not meet the standard requirements


• Provide staff training on the UNE 158201 standard to ensure competency requirements are met

What are the key requirements UNE 158201?

When working towards becoming certified for UNE 158201, there are various areas that will be a focus during the audit. These areas include:

 

• Care for users


• Management planning


• Completion of services


• Customer satisfaction

What clauses make up the structure of UNE 158201?

Clauses 1-2 – Introductory clauses:

The first two clauses of the UNE 158201 standard aim to introduce the scope of the certification and highlight the sectors in which it can be applied. Alongside this, to assist with an organisations understanding of the standard, clause 2 provides an extensive list of terms and definitions that feature throughout the document.

Clause 3 – Principles and objectives in day and night centres:

Clause 3 outlines each of the principles around which the standard is structured and builds upon them with objectives that day and night centres should each aim to achieve.

Clause 4 – General service requirements:

Clause 4 provides requirements for each aspect of a centre’s general service. This includes membership application, valuations, documentation and protocols.

Clause 5 – Service quality management for day and night centres:

In the final section of the standard, clause 5 introduces requirements to accompany the management of service quality and the indicators that can be measured to assess the quality of service.

How long will your UNE 158201 certificate be valid for?

Your UNE 158201 certificate will be valid for at least three years; dependent on the type of site that is being certified.

Ready to get started? Apply using the quotation link below.