UNE 158101 - Management of residential and day care centres

 

What is UNE 158101?

UNE 158101 aims to guarantee a high level of service quality in residential centres through focusing on the needs of residents, their families, and other relevant stakeholders. To achieve this, the standard covers requirements surrounding the management of residential facilities, including facility management, service provision, and quality management.

Once certified, organisations can proudly promote themselves as certificate holders in any of their promotional materials and can include the URS certification logo free of charge.

 

Who requires an UNE 158101 certification?

All residential centres, regardless of public or private ownership, require UNE 158101 certification if they provide day or integrated night care services.

 

How can an UNE 158101 certification benefit your business?

Becoming certified for UNE 158101 can bring a wide range of benefits to your organisation, including:

 

• Demonstrating professional treatment of clients


• Providing efficient management


• Enhancing client services

How can you prepare for UNE 158101 Certification?

Although the thought of starting the certification process may seem daunting, there are a variety of steps you can take to make the process to becoming certified far more streamlined:

 

• Familiarise yourself with the UNE 158101 standard


• Conduct a gap analysis to highlight practices that do not meet the standard requirements


• Provide UNE 158101 training to staff members to ensure your organisation meets competency requirements

What are the key requirements UNE 158101?

When working towards becoming certified for UNE 158101, there are various areas that will be a focus during the audit. These areas include:

 

• Care for users


• Management planning


• Completion of services


• Customer satisfaction

What clauses make up the structure of UNE 158101?

 

Clauses 1-2 – Introductory clauses:

The first three clauses in the standard introduce the scope of certification and outline the specific sectors where it can be applied. Alongside this, clause two provides an extensive list of definitions for terms and abbreviations that feature throughout the standard.

 

Clause 3 – Principles and objectives:

Clause 3 provides a set of guiding principles of care that each centre should follow in order to achieve each of the general objectives that are set.

 

Clause 4 – Incorporation of users into the service:

Clause 4 outlines the controlled condition that must accompany services that the centre provides. The covers a variety of areas involved in production and service provision, such as admissions, assessments, and associated records.

 

Clause 5 – Care for users:

Clause 5 encompasses a broad range of requirements aimed at ensuring the well-being and dignity of residents, including care planning related to personal, psychosocial and nutritional requirements.

 

Clause 6 – Discharge from service:

In the shorted section of the standard, clause 6 applies requirements to the processes for discharging personnel from the centre; ensuring that protocols for bereavement support and analysis of the cause of discharge are clearly outlined.

 

Clause 7 – People management:

Clause 7 focuses on ensuring that the residential care centre has a competent, well-trained, and motivated workforce to provide quality care to residents. This is achieved through the controlling of staff competency, training development, and performance evaluations.

 

Clause 8 – Organisational and operational aspects:

Clause 8 covers how the residential care centre structures its activities and manages its daily operations to ensure quality service delivery. This section provides additional requirements for areas of operation such as service delivery planning and management systems.

 

Clause 9 – General support services and infrastructure:

Clause 9 addresses elements that enable the residential care centre to function effectively and provide quality care. It goes beyond direct care delivery to encompass the necessary supporting systems and physical environment.

 

Clause 10 - Monitoring and improvement:

Clause 10 ensures that the residential care centre not only meets the standard's requirements but also continuously enhances the quality of its services. Through internal audits, monitoring and reviews; organisations can maintain the continual improvement process and ensure a high quality of service.

 

Clause 11 – Quality indicators:

In the final section of the standard, clause 11 focuses on objectively measuring and evaluating the performance of the residential care centre to provide quantifiable data that can be used to drive improvements.

 

How long will your UNE 158101 certificate be valid for?

Your UNE 158101 certificate will be valid for at least three years; dependent on the type of site that is being certified.

 

Ready to get started? Apply using the quotation link below.