ISO 10002 – Certification of the complaints handling management system

ISO 10002 certification provides guidance on the process of complaints handling, including planning, design and the overall complaints handling process within the organisation.

The complaints-handling process described is suitable for use as one of the processes of an overall quality management system.

The ISO 100001 is relevant for every organisation intending to exceed customer expectations. It is a basic pre-requisite for companies of all types and sizes whether in the private, public or non-for-profit spheres without relevance to size or type of business (i.e. hospitals, health care, business, manufacturing or service companies).

Benefits of ISO 10002:

  • maintains customer loyalty
  • provides a consistent process of customer management and customer complaints
  • provides a basis for continual improvement

Certified organisations can promote themselves as certificate holders in their promotional materials and can include the URS certification logo free of charge.

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Certification of Systems

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