EN 15838 - Quality management system certification for customer contact centres

Certification according to the EN 15838 standard deals with customer contact centres that provide services to customers. (call centres, direct marketing, customer phone lines etc.)

The EN 15838 certificate issued by an independent, accredited certification body guarantees that a quality management system has been implemented, documented, used, maintained and improved by the supplier of customer contact services.

Benefits of EN 15838:

  • guarantees high quality of provided services and products
  • implements an international standard in the company
  • reduces operational costs
  • increases effectiveness across the whole organisation
  • increases customer trust in your organisation as a safe supplier of services

Certified organisations can promote themselves as certificate holders in their promotional materials and can include the URS certification logo free of charge.

For a quotation please use our more detailed Quotation Request form.
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Verification of validity of the certificate

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Certification of Systems

Certification of Persons

Certification of Products

Inspection and Revision


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